A. Parasuraman

29 catalog papers. Name-matched publications do not establish a verified researcher identity.

University of Miami, P.O. Box 248147, Coral Gables, Florida 33124-6554

Publications

• Invited Commentary—Modeling Opportunities in Service Recovery and Customer-Managed Interactions — Marketing Science 2006
• Reflections on contributing to a discipline through research and writing — Journal of the Academy of Marketing Science 2003
• Marketing to and serving customers through the internet: An overview and research agenda — Journal of the Academy of Marketing Science 2002
• The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions — Journal of Marketing 2002
• Service quality delivery through web sites: A critical review of extant knowledge — Journal of the Academy of Marketing Science 2002
• Farewell editorial — Journal of the Academy of Marketing Science 2000
• The impact of technology on the quality-value-loyalty chain: A research agenda — Journal of the Academy of Marketing Science 2000
• Serving customers and consumers effectively in the twenty-first century: A conceptual framework and overview — Journal of the Academy of Marketing Science 2000
• The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges — Journal of Marketing 1998
• Editorial — Journal of the Academy of Marketing Science 1998
• Reflections on gaining competitive advantage through customer value — Journal of the Academy of Marketing Science 1997
• The Behavioral Consequences of Service Quality — Journal of Marketing 1996
• The influence of store environment on quality inferences and store image — Journal of the Academy of Marketing Science 1994
• Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research — Journal of Marketing 1994
• Perceived service quality as a customer-based performance measure: An empirical examination of organizational barriers using an extended service quality model — Human Resource Management 1991
• A framework for conducting a services marketing audit — Journal of the Academy of Marketing Science 1991
• A Longitudinal Assessment of the Impact of Selected Organizational Influences on Salespeople's Organizational Commitment during Early Employment — Journal of Marketing Research 1990
• An empirical investigation of salespeople’s performance, effort and selling method during a sales contest — Journal of the Academy of Marketing Science 1989
• Communication and Control Processes in the Delivery of Service Quality — Journal of Marketing 1988
• An Empirical Study of Salesforce Turnover — Journal of Marketing 1987
• An Analysis of Alternative Causal Models of Salesperson Role Perceptions and Work-Related Attitudes — Journal of Marketing Research 1986
• The Yellow Pages as An Advertising Tool for Small Businesses — Entrepreneurship Theory and Practice 1986
• More on “Marketing Strategy and Differential Advantage” — Journal of Marketing 1985
• A Conceptual Model of Service Quality and Its Implications for Future Research — Journal of Marketing 1985
• Problems and Strategies in Services Marketing — Journal of Marketing 1985
• The Relationship of Satisfaction and Performance to Salesforce Turnover — Journal of Marketing 1984
• More on the Prediction of Mail Survey Response Rates — Journal of Marketing Research 1982
• The Impact of the Marketing Concept on New Product Planning — Journal of Marketing 1980
• A Management-Oriented Model for Allocating Sales Effort — Journal of Marketing Research 1977