Achal Bassamboo

32 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0001-7758-4751

Kellogg School of Management, Northwestern University, Evanston, Illinois 60208

Publications

• Is Full Price the Full Story When Consumers Have Time and Budget Constraints? — Manufacturing & Service Operations Management 2024
• Optimally Scheduling Heterogeneous Impatient Customers — Manufacturing & Service Operations Management 2023
• When Service Times Depend on Customers’ Delays: A Relationship Between Two Models of Dependence — Operations Research 2022
• Understanding Customer Retrials in Call Centers: Preferences for Service Quality and Service Speed — Manufacturing & Service Operations Management 2022
• A General Framework to Compare Announcement Accuracy: Static vs. LES-Based Announcement — Management Science 2021
• The Reference Effect of Delay Announcements: A Field Experiment — Management Science 2021
• The Effects of Menu Costs on Retail Performance: Evidence from Adoption of the Electronic Shelf Label Technology — Management Science 2021
• Inventory Auditing and Replenishment Using Point-of-Sales Data — Production and Operations Management 2020
• Welfare Implications of Inventory-Driven Dynamic Pricing — Management Science 2019
• Learning from Inventory Availability Information: Evidence from Field Experiments on Amazon — Management Science 2019
• Service System with Dependent Service and Patience Times — Management Science 2019
• Managing Customer Expectations and Priorities in Service Systems — Management Science 2018
• Does the Past Predict the Future? The Case of Delay Announcements in Service Systems — Management Science 2017
• How Do Delay Announcements Shape Customer Behavior? An Empirical Study — Management Science 2017
• Skill Management in Large-Scale Service Marketplaces — Production and Operations Management 2017
• Scheduling Homogeneous Impatient Customers — Management Science 2016
• Information Sharing in Supply Chains: An Empirical and Theoretical Valuation — Management Science 2015
• Facility Location Decisions with Random Disruptions and Imperfect Estimation — Manufacturing & Service Operations Management 2013
• Bounded Rationality in Service Systems — Manufacturing & Service Operations Management 2013
• Large-Scale Service Marketplaces: The Role of the Moderating Firm — Management Science 2012
• A Little Flexibility Is All You Need: On the Asymptotic Value of Flexible Capacity in Parallel Queuing Systems — Operations Research 2012
• Buying from the Babbling Retailer? The Impact of Availability Information on Customer Behavior — Management Science 2011
• “We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk — Operations Research 2011
• The Impact of Delaying the Delay Announcements — Operations Research 2011
• On the Accuracy of Fluid Models for Capacity Sizing in Queueing Systems with Impatient Customers — Operations Research 2010
• Capacity Sizing Under Parameter Uncertainty: Safety Staffing Principles Revisited — Management Science 2010
• Optimal Flexibility Configurations in Newsvendor Networks: Going Beyond Chaining and Pairing — Management Science 2010
• Pointwise Stationary Fluid Models for Stochastic Processing Networks — Manufacturing & Service Operations Management 2009
• Dynamics of New Product Introduction in Closed Rental Systems — Operations Research 2009
• On a Data-Driven Method for Staffing Large Call Centers — Operations Research 2009
• Portfolio Credit Risk with Extremal Dependence: Asymptotic Analysis and Efficient Simulation — Operations Research 2008
• Design and Control of a Large Call Center: Asymptotic Analysis of an LP-Based Method — Operations Research 2006