Alicia Grandey

10 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0001-7912-9058

Pennsylvania State University

Publications

• Emotion Regulation During Hostile Interactions: Optimizing Regulation Profiles for Event Performance and Well-Being — Journal of Management 2026
• Working While Liberal/Conservative: A Review of Political Ideology in Organizations — Journal of Management 2020
• Tackling Taboo Topics: A Review of the Three Ms in Working Women’s Lives — Journal of Management 2020
• Fake It to Make It? Emotional Labor Reduces the Racial Disparity in Service Performance Judgments — Journal of Management 2019
• Emotional Labor Predicts Service Performance Depending on Activation and Inhibition Regulatory Fit — Journal of Management 2019
• Who cares if “service with a smile” is authentic? An expectancy-based model of customer race and differential service reactions — Organizational Behavior and Human Decision Processes 2018
• Service with A Smile and Encounter Satisfaction: Emotional Contagion and Appraisal Mechanisms — Academy of Management Journal 2006
• Is “service with a smile” enough? Authenticity of positive displays during service encounters — Organizational Behavior and Human Decision Processes 2005
• Book Review: Emotions at work: Theory, research and applications for management — Human Relations 2004
• When “The Show Must Go On”: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery — Academy of Management Journal 2003