Amy K. Smith

2 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0009-0004-4277-2727

George Washington University, George, USA

Publications

• The effect of customers' emotional responses to service failures on their recovery effort evaluations and satisfaction judgments — Journal of the Academy of Marketing Science 2002 (name-matched, not ORCID-linked)
• A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery — Journal of Marketing Research 1999