Amy R. Ward

15 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-2744-2960

University of Chicago Booth School of Business, Chicago, Illinois 60637

Publications

• Behavior-Aware Queueing: The Finite-Buffer Setting with Many Strategic Servers — Operations Research 2025
• Learning to Schedule in Multiclass Many-Server Queues with Abandonment — Operations Research 2025
• Matching Impatient and Heterogeneous Demand and Supply — Operations Research 2025
• To Interfere or Not To Interfere: Information Revelation and Price-Setting Incentives in a Multiagent Learning Environment — Operations Research 2024
• Impact of Task-Level Worker Specialization, Workload, and Product Personalization on Consumer Returns — Manufacturing & Service Operations Management 2021
• Pricing and Capacity Sizing of a Service Facility: Customer Abandonment Effects — Production and Operations Management 2019
• Staffing, Routing, and Payment to Trade off Speed and Quality in Large Service Systems — Operations Research 2019
• Dynamic Scheduling in a Many-Server, Multiclass System: The Role of Customer Impatience in Large Systems — Manufacturing & Service Operations Management 2018
• Routing and Staffing When Servers Are Strategic — Operations Research 2016
• Staffing Call Centers with Uncertain Arrival Rates and Co-sourcing — Production and Operations Management 2015
• Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers — Manufacturing & Service Operations Management 2014
• Blind Fair Routing in Large-Scale Service Systems with Heterogeneous Customers and Servers — Operations Research 2013
• Fair Dynamic Routing in Large-Scale Heterogeneous-Server Systems — Operations Research 2010
• Managing Service Systems with an Offline Waiting Option and Customer Abandonment — Manufacturing & Service Operations Management 2009
• Note: A Separation Principle for a Class of Assemble-to-Order Systems with Expediting — Operations Research 2007