Anouk Bergner

4 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-1060-9672

Institute of Behavioral Science & Technology, University of St. Gallen, St. Gallen, Switzerland

Publications

• MindMiner: Uncovering linguistic markers of mind perception as a new lens to understand consumer–smart object relationships — Journal of Consumer Psychology 2023
• Voice bots on the frontline: Voice-based interfaces enhance flow-like consumer experiences & boost service outcomes — Journal of the Academy of Marketing Science 2023
• Machine Talk: How Verbal Embodiment in Conversational AI Shapes Consumer–Brand Relationships — Journal of Consumer Research 2023
• Conversational robo advisors as surrogates of trust: onboarding experience, firm perception, and consumer financial decision making — Journal of the Academy of Marketing Science 2021