Dennis Campbell

13 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-5153-872X

Harvard Business School, Boston, Massachusetts, USA

Publications

• The Signaling Value of Internal Employee Coordination — Journal of Accounting Research 2025
• Tone at the Bottom: Measuring Corporate Misconduct Risk from the Text of Employee Reviews — Management Science 2022
• The Customer May Not Always Be Right: Customer Compatibility and Service Performance — Management Science 2021
• Making sense of soft information: interpretation bias and loan quality☆ — Journal of Accounting and Economics 2019
• How Do Customers Respond to Increased Service Quality Competition? — Manufacturing & Service Operations Management 2016
• Employee Selection as a Control System — Journal of Accounting Research 2012
• Discussion of The Use of Management Control Mechanisms to Mitigate Moral Hazard in the Decision to Outsource — Journal of Accounting Research 2012
• The Learning Effects of Monitoring — The Accounting Review 2011 (name-matched, not ORCID-linked)
• Market Heterogeneity and Local Capacity Decisions in Services — Manufacturing & Service Operations Management 2011
• Cost Structure, Customer Profitability, and Retention Implications of Self-Service Distribution Channels: Evidence from Customer Behavior in an Online Banking Channel — Management Science 2010
• Are Self-Service Customers Satisfied or Stuck? — Production and Operations Management 2010
• Organizational Design and Control across Multiple Markets: The Case of Franchising in the Convenience Store Industry — The Accounting Review 2009 (name-matched, not ORCID-linked)
• Nonfinancial Performance Measures and Promotion-Based Incentives — Journal of Accounting Research 2008