Claire Senot

9 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0001-5295-2247

A.B. Freeman School of Business, Tulane University, New Orleans, Louisiana 70118

Publications

• Hold Me Accountable: Anonymity and Prosocial Behavior in Services — Manufacturing & Service Operations Management 2025
• Manufacturing Process Innovation in the Pharmaceutical Industry — Manufacturing & Service Operations Management 2022
• Novelty and scope of process innovation: The role of related and unrelated manufacturing experience — Production and Operations Management 2022
• Reflections on Continuity of Care and Risk of Readmission — Production and Operations Management 2021
• Continuity of Care and Risk of Readmission: An Investigation into the Healthcare Journey of Heart Failure Patients — Production and Operations Management 2019
• The Impact of Combining Conformance and Experiential Quality on Hospitals’ Readmissions and Cost Performance — Management Science 2016
• Role of Bottom-Up Decision Processes in Improving the Quality of Health Care Delivery: A Contingency Perspective — Production and Operations Management 2016
• Collaboration between service professionals during the delivery of health care: Evidence from a multiple-case study in U.S. hospitals — Journal of Operations Management 2016
• Process Management Impact on Clinical and Experiential Quality: Managing Tensions Between Safe and Patient-Centered Healthcare — Manufacturing & Service Operations Management 2012