Daniel Altman

1 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-3556-416X

The William Davidson Faculty of Industrial Engineering and Management, Technion—Israel Institute of Technology, 3200003 Haifa, Israel

Publications

• Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers — Manufacturing & Service Operations Management 2021