Galit B. Yom-Tov

11 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-0295-7968

Faculty of Data and Decision Sciences, Technion - Israel Institute of Technology, Haifa 3200003, Israel

Publications

• Asymmetries of Service: Interdependence and Synchronicity — Operations Research 2026
• Hospital vs. Home Care: Trading off Predischarge and Postdischarge Infection and Mortality Risks — Manufacturing & Service Operations Management 2026
• The Co-Production of Service: Modeling Services in Contact Centers Using Hawkes Processes — Management Science 2025
• Frontiers in Operations: Waiting Experience in Open-Shop Service Networks: Improvements via Flow Analytics and Automation — Manufacturing & Service Operations Management 2024
• State-Dependent Estimation of Delay Distributions in Fork-Join Networks — Manufacturing & Service Operations Management 2023
• Preface to the Special Issue on Behavioral Queueing Science: The Need for a Multidisciplinary Approach — Operations Research 2023
• An Invitation Control Policy for Proactive Service Systems: Balancing Efficiency, Value, and Service Level — Manufacturing & Service Operations Management 2021
• Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers — Manufacturing & Service Operations Management 2021
• The Impact of Delay Announcements on Hospital Network Coordination and Waiting Times — Management Science 2019
• Service Systems with Slowdowns: Potential Failures and Proposed Solutions — Operations Research 2015 (name-matched, not ORCID-linked)
• Erlang-R: A Time-Varying Queue with Reentrant Customers, in Support of Healthcare Staffing — Manufacturing & Service Operations Management 2014