Ger Koole

12 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-1776-8369

Department of Mathematics, VU University Amsterdam, 1081 HV Amsterdam, Netherlands

Publications

• Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center — Manufacturing & Service Operations Management 2021
• A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments — Operations Research 2018
• Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times — Manufacturing & Service Operations Management 2014
• Service-Level Variability of Inbound Call Centers — Manufacturing & Service Operations Management 2012
• First in Line Waiting Times as a Tool for Analysing Queueing Systems — Operations Research 2012
• TECHNICAL NOTE—A Note on Profit Maximization and Monotonicity for Inbound Call Centers — Operations Research 2011
• A Simple Staffing Method for Multiskill Call Centers — Manufacturing & Service Operations Management 2008
• Simple Methods for Shift Scheduling in Multiskill Call Centers — Manufacturing & Service Operations Management 2008
• Introduction to the Special Issue on Call Center Management — Management Science 2008
• Telephone Call Centers: Tutorial, Review, and Research Prospects — Manufacturing & Service Operations Management 2003
• Optimal Transmission Policies for Noisy Channels — Operations Research 2001
• On the Use of the Power Series Algorithm for General Markov Processes, with an Application to a Petri Net — INFORMS Journal on Computing 1997