Ulrich Gnewuch

3 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-1423-1777

School of Business, Economics, and Information Systems, University of Passau, Passau, Germany

Publications

• Overcoming Breakdowns in Customer-Chatbot Interaction: Design and Impact of Collaborative Repair Strategies — Management Information Systems Quarterly 2026 (name-matched, not ORCID-linked)
• More Than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents — Information Systems Research 2024
• Designing Conversational Dashboards for Effective Use in Crisis Response — Journal of the Association for Information Systems 2023 (name-matched, not ORCID-linked)