Gregory Heim
25 catalog papers. Identity-linked publications and additional name matches are distinguished below.
ORCID: 0000-0002-3770-5384
Texas A&M University, College Station, Texas, USA
Publications
- Bridging Fragmentation in Digital Transformation Research: Building an Interface Between Operations Management and Information Systems — Journal of Operations Management 2026
- The point of no return? Restrictive changes to lenient return policies and consumer reactions to them — Journal of Operations Management 2025
- Do mid-level providers enhance hospital cost per discharge or triple aim performance efficiency? An exploratory analysis — Journal of Operations Management 2024
- Supply chain transformation and technology management challenges in developing regions: Inductive theory building from rural Chinese nanostores — Journal of Operations Management 2022
- Introduction to the special issue on “Technology management in a global context: From enterprise systems to technology disrupting operations and supply chains” — Journal of Operations Management 2022
- Examining the Impacts of Clinical Practice Variation on Operational Performance — Production and Operations Management 2021
- Aims and criteria for advancing technology management research at the Journal of Operations Management — Journal of Operations Management 2021
- Assessing customer return behaviors through data analytics — Journal of Operations Management 2020
- Impact of the value-based purchasing program on hospital operations outcomes: An econometric analysis — Journal of Operations Management 2020
- Service mix, market competition, and cost efficiency: A longitudinal study of U.S. hospitals — Journal of Operations Management 2020
- Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns — Production and Operations Management 2020
- Impact of Cyberattacks by Malicious Hackers on the Competition in Software Markets — Journal of Management Information Systems 2020
- Understanding Physicians’ Online-Offline Behavior Dynamics: An Empirical Study — Information Systems Research 2020
- Examining the Link between Retailer Inventory Leanness and Operational Efficiency: Moderating Roles of Firm Size and Demand Uncertainty — Production and Operations Management 2019
- Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing: A data analytics study — Journal of Operations Management 2018
- Outpatient Appointment Block Scheduling Under Patient Heterogeneity and Patient No-Shows — Production and Operations Management 2018
- Seeing the forest for the trees: Institutional environment impacts on reimbursement processes and healthcare operations — Journal of Operations Management 2016
- Impact of Customer Traffic and Service Process Outsourcing Levels on e-Retailer Operational Performance — Production and Operations Management 2015
- Collaborative Product Development: The Effect of Project Complexity on the Use of Information Technology Tools and New Product Development Practices — Production and Operations Management 2014
- Learning and relearning effects with innovative service designs: An empirical analysis of top golf courses — Journal of Operations Management 2011
- The impact of information technology use on plant structure, practices, and performance: An exploratory study — Journal of Operations Management 2010
- Process drivers of e-service quality: Analysis of data from an online rating site — Journal of Operations Management 2007
- Managing Quality in the E-Service System: Development and Application of a Process Model — Production and Operations Management 2004
- SERVICE PROCESS CONFIGURATIONS IN ELECTRONIC RETAILING: A TAXONOMIC ANALYSIS OF ELECTRONIC FOOD RETAILERS — Production and Operations Management 2002
- Operational Drivers of Customer Loyalty in Electronic Retailing: An Empirical Analysis of Electronic Food Retailers — Manufacturing & Service Operations Management 2001