Markus Groth

7 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-0391-9007

University of New South Wales, Sydney, Australia

Publications

• Holding Back or Letting Go? The Effect of Emotion Suppression on Relationship Viability in New Venture Teams — Entrepreneurship Theory and Practice 2023
• When the Going Gets Tough, the Tough Keep Working — Journal of Management 2016
• Buffering the negative effects of employee surface acting: The moderating role of employee–customer relationship strength and personalized services — Journal of Applied Psychology 2014
• Willing and able to fake emotions: A closer examination of the link between emotional dissonance and employee well-being — Journal of Applied Psychology 2011
• Customer Reactions to Emotional Labor: the Roles of Employee Acting Strategies and Customer Detection Accuracy — Academy of Management Journal 2009
• Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships — Journal of Marketing 2006
• Customers as Good Soldiers: Examining Citizenship Behaviors in Internet Service Deliveries — Journal of Management 2005