Hai-Anh Tran

3 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-0286-7527

Alliance Manchester Business School, University of Manchester, Booth St W, M15 6PB, Manchester, United Kingdom

Publications

• The role of empathy in providers’ online customer complaints management — Journal of the Academy of Marketing Science 2025
• Expressions of customer rumination in online posts and firm responses — Journal of the Academy of Marketing Science 2025
• “I can't get it out of my mind” - Why, how, and when crisis rumination leads entrepreneurs to act and pivot during crises — Journal of Business Venturing 2024