Huaxia Rui

26 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0001-6727-1479

University of Rochester, Rochester, NY, USA

Publications

• Open Voice or Private Message? The Hidden Tug-of-War on Social Media Customer Service — Production and Operations Management 2026
• Artificial Intelligence and Jobs: Has the Inflection Point Arrived? Evidence from an Online Labor Platform — Journal of Management Information Systems 2026
• Can Crowdchecking Curb Misinformation? Evidence from Community Notes — Information Systems Research 2026
• Conversation Analytics: Can Machines Read Between the Lines in Real-Time Strategic Conversations? — Information Systems Research 2025
• The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter — Management Information Systems Quarterly 2023
• Text Performance on the Vine Stage? The Effect of Incentive on Product Review Text Quality — Information Systems Research 2023
• Does Social Media Accelerate Product Recalls? Evidence from the Pharmaceutical Industry — Information Systems Research 2022
• Probabilistic selling in vertically differentiated markets: The role of substitution — Production and Operations Management 2022
• Racial Bias in Customer Service: Evidence from Twitter — Information Systems Research 2022
• Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness — Journal of Management Information Systems 2021
• Tweet to the Top? Social Media Personal Branding and Career Outcomes — Management Information Systems Quarterly 2021
• Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State — Information Systems Research 2020
• Is Best Answer Really the Best Answer? The Politeness Bias1 — Management Information Systems Quarterly 2019 (name-matched, not ORCID-linked)
• Optimal Auction Design for Wi-Fi Procurement — Information Systems Research 2019
• Does Technology Substitute for Nurses? Staffing Decisions in Nursing Homes — Management Science 2018
• When Social Media Delivers Customer Service: Differential Customer Treatment in the Airline Industry1 — Management Information Systems Quarterly 2018 (name-matched, not ORCID-linked)
• Can We Trust Online Physician Ratings? Evidence from Cardiac Surgeons in Florida — Management Science 2018
• Social Media Strategies in Product-Harm Crises — Information Systems Research 2018
• Allocation and Pricing of Substitutable Goods: Theory and Algorithm — Production and Operations Management 2017
• Whose and What Social Media Complaints Have Happier Resolutions? Evidence from Twitter — Journal of Management Information Systems 2017
• Sourcing with Deferred Payment and Inspection under Supplier Product Adulteration Risk — Production and Operations Management 2015
• The Impact of Social Network Structures on Prediction Market Accuracy in the Presence of Insider Information — Journal of Management Information Systems 2014
• Content Sharing in a Social Broadcasting Environment: Evidence from Twitter1 — Management Information Systems Quarterly 2014 (name-matched, not ORCID-linked)
• Effects of Social Networks on Prediction Markets: Examination in a Controlled Experiment — Journal of Management Information Systems 2014
• Optimal incentives and securitization of defaultable assets — Journal of Financial Economics 2013
• To Claim or Not To Claim? Hidden Costs of Business Page Claiming — Information Systems Research