Itai Gurvich

29 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0001-9746-7755

Publications

Technical Note: What’s in a Constraint? On the Ambiguity of Standard Delay Targets — Operations Research 2026
The Cost of Impatience in Dynamic Matching: Scaling Laws and Operating Regimes — Management Science 2025
A Hierarchical Approach to Robust Stability of Multiclass Queueing Networks — Operations Research 2025
Dynamic Allocation of Reusable Resources: Logarithmic Regret in Overloaded Networks — Operations Research 2025
On the Optimality of Greedy Policies in Dynamic Matching — Operations Research 2025
A Low-Rank Approximation for MDPs via Moment Coupling — Operations Research 2024
Dynamic Matching: Characterizing and Achieving Constant Regret — Management Science 2024
Optimal Dynamic Appointment Scheduling of Base and Surge Capacity — Manufacturing & Service Operations Management 2022
Online Allocation and Pricing: Constant Regret via Bellman Inequalities — Operations Research 2021
Collaboration, Interruptions, and Changeover Times: Workflow Model and Empirical Study of Hospitalist Charting — Manufacturing & Service Operations Management 2020
On the Taylor Expansion of Value Functions — Operations Research 2020
Coverage, Coarseness, and Classification: Determinants of Social Efficiency in Priority Queues — Management Science 2019
Beyond Heavy-Traffic Regimes: Universal Bounds and Controls for the Single-Server Queue — Operations Research 2018
Collaboration and Multitasking in Networks: Prioritization and Achievable Capacity — Management Science 2018
Call Center Staffing: Service-Level Constraints and Index Priorities — Operations Research 2017
Hospital Readmissions Reduction Program: An Economic and Operational Analysis — Management Science 2016
Collaboration and Multitasking in Networks: Architectures, Bottlenecks, and Capacity — Manufacturing & Service Operations Management 2015
Overflow Networks: Approximations and Implications to Call Center Outsourcing — Operations Research 2012
Centralized vs. Decentralized Ambulance Diversion: A Network Perspective — Management Science 2011
“We Will Be Right with You”: Managing Customer Expectations with Vague Promises and Cheap Talk — Operations Research 2011
Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach — Management Science 2010
Service-Level Differentiation in Many-Server Service Systems via Queue-Ratio Routing — Operations Research 2010
Pricing and Dimensioning Competing Large-Scale Service Providers — Manufacturing & Service Operations Management 2010
When Promotions Meet Operations: Cross-Selling and Its Effect on Call Center Performance — Manufacturing & Service Operations Management 2010
Scheduling Flexible Servers with Convex Delay Costs in Many-Server Service Systems — Manufacturing & Service Operations Management 2009
Cross-Selling in a Call Center with a Heterogeneous Customer Population — Operations Research 2009
Service-Level Differentiation in Call Centers with Fully Flexible Servers — Management Science 2008
Erratum to Online Allocation and Pricing: Constant Regret via Bellman Inequalities — Operations Research
Feature-Driven Priority Queuing — Operations Research