JAMES MAXHAM

7 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-0412-3433

University of Virginia

Publications

• The Collective Identity Effect: How Group-Level Identity Influences Individual Behavior — Journal of Marketing 2026 (name-matched, not ORCID-linked)
• Does Selective Sales Force Training Work? — Journal of Marketing Research 2018 (name-matched, not ORCID-linked)
• Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns — Journal of Marketing 2012
• Conflicts in the Work–Family Interface: Links to Job Stress, Customer Service Employee Performance, and Customer Purchase Intent — Journal of Marketing 2005 (name-matched, not ORCID-linked)
• Firms Reap what they Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling — Journal of Marketing 2003
• A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts — Journal of Marketing 2002 (name-matched, not ORCID-linked)
• Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees — Journal of Marketing 2000 (name-matched, not ORCID-linked)