Janelle Heineke

6 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-0303-1756

Boston University Questrom School of Business, 595 Commonwealth Avenue, Boston, Massachusetts, 02215 USA

Publications

• The Impact of Internal Service Quality on Preventable Adverse Events in Hospitals — Production and Operations Management 2018 (name-matched, not ORCID-linked)
• Editorial for Journal of Operations Management special issue on “Professional Service Operations Management (PSOM)” — Journal of Operations Management 2016 (name-matched, not ORCID-linked)
• A life-cycle perspective of professionalism in services — Journal of Operations Management 2016
• The emergence of service operations management as an academic discipline — Journal of Operations Management 2007
• New issues and opportunities in service design research — Journal of Operations Management 2002 (name-matched, not ORCID-linked)
• Strategic operations management decisions and professional performance in U.S. HMOs — Journal of Operations Management 1995