Jenny van Doorn

6 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-6871-9623

Faculty of Economics and Business, University of Groningen, Groningen, The Netherlands

Publications

• (Un)intended spillovers of green government policies: The case of plastic regulations — Journal of the Academy of Marketing Science 2025
• Cobotic service teams and power dynamics: Understanding and mitigating unintended consequences of human-robot collaboration in healthcare services — Journal of the Academy of Marketing Science 2025
• Robots do not judge: service robots can alleviate embarrassment in service encounters — Journal of the Academy of Marketing Science 2023
• Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses — Journal of Marketing Research 2019
• Good, better, engaged? The effect of company-initiated customer engagement behavior on shareholder value — Journal of the Academy of Marketing Science 2018
• Critical Incidents and the Impact of Satisfaction on Customer Share — Journal of Marketing 2008