Jeroen Schepers

5 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-0270-1348

Publications

• Is It as Bad as It Looks? Judgments of Quantitative Scores Depend on Their Presentation Format — Journal of Marketing Research 2024
• Are conservative approaches to new product selling a blessing in disguise? — Journal of the Academy of Marketing Science 2018
• Don’t just fix it, make it better! Using frontline service employees to improve recovery performance — Journal of the Academy of Marketing Science 2013
• Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior? — Journal of Marketing 2012
• The service quality-satisfaction link revisited: exploring asymmetries and dynamics — Journal of the Academy of Marketing Science 2010