Joy Field

9 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-1754-4285

Carroll School of Management, Boston College, Chestnut Hill, Massachusetts 02467

Publications

• A Dynamic Model for Managing Volunteer Engagement — Operations Research 2024
• Sourcing practices and boundaries of the firm in the financial services industry — Strategic Management Journal 2008
• Service Coproduction with Information Stickiness and Incomplete Contracts: Implications for Consulting Services Design — Production and Operations Management 2008
• Process drivers of e-service quality: Analysis of data from an online rating site — Journal of Operations Management 2007
• Managing Quality in the E-Service System: Development and Application of a Process Model — Production and Operations Management 2004
• An empirical analysis of financial services processes with a front-office or back-office orientation — Journal of Operations Management 2003
• Work team performance over time: three case studies of South African manufacturers — Journal of Operations Management 2002
• Work-Team Implementation and Trajectories of Manufacturing Quality: A Longitudinal Field Study — Manufacturing & Service Operations Management 2001
• Impact of Work Teams on Manufacturing Performance: A Longitudinal Field Study — Academy of Management Journal 1996