Kavan, C. Bruce

3 catalog papers. Name-matched publications do not establish a verified researcher identity.

Department of Management, Marketing,, Logistics, University of North Florida, 4567 St. John’s Bluff Road, Jacksonville, FL 32216, U.S.A.

Publications

• Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies1 — Management Information Systems Quarterly 1998
• Measuring Information Systems Service Quality: Concerns for a Complete Canvas1 — Management Information Systems Quarterly 1997
• Service Quality: A Measure of Information Systems Effectiveness — Management Information Systems Quarterly 1995