L. Scott Baggett

1 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-6272-5096

Jesse H. Jones Graduate School of Management, Rice University, Houston, Texas 77005

Publications

• The Impact of Service Operations Failures on Customer Satisfaction: Evidence on How Failures and Their Source Affect What Matters to Customers — Manufacturing & Service Operations Management 2009