Lisa C. Wan

4 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-5470-5052

Publications

• The Influence of Incidental Similarity on Observers’ Causal Attributions and Reactions to a Service Failure — Journal of Consumer Research 2019
• Consumer Reactions to Attractive Service Providers: Approach or Avoid? — Journal of Consumer Research 2015
• The Role of Relationship Norms in Responses to Service Failures — Journal of Consumer Research 2011
• The Contrasting Effects of Culture on Consumer Tolerance: Interpersonal Face and Impersonal Fate — Journal of Consumer Research 2009