Michael Ketzenberg

19 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-4890-8328

Department of Information and Operations Management, Mays Business School, Texas A&M University, College Station, Texas, USA

Publications

• The point of no return? Restrictive changes to lenient return policies and consumer reactions to them — Journal of Operations Management 2025
• Determinants of Operations Management Faculty Salary: Is Publishing in “A” Journals the “Bottom Line”? — Production and Operations Management 2024
• Exploring the Competitive Dimension of Omnichannel Retailing — Management Science 2022
• How consumers value retailer's return policy leniency levers: An empirical investigation — Production and Operations Management 2022
• Impact of Competitor Store Closures on a Major Retailer — Production and Operations Management 2022
• Assessing customer return behaviors through data analytics — Journal of Operations Management 2020
• Assessing Impacts of Store and Salesperson Dimensions of Retail Service Quality on Consumer Returns — Production and Operations Management 2020
• Taking stock of consumer returns: A review and classification of the literature — Journal of Operations Management 2019
• Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing: A data analytics study — Journal of Operations Management 2018
• Managing Perishables with Time and Temperature History — Production and Operations Management 2015
• The Value of Information for Managing Retail Inventory Remotely — Production and Operations Management 2013
• Learning and relearning effects with innovative service designs: An empirical analysis of top golf courses — Journal of Operations Management 2011
• Optimal Pricing, Ordering, and Return Policies for Consumer Goods — Production and Operations Management 2009
• Managing Slow-Moving Perishables in the Grocery Industry — Production and Operations Management 2008
• Information Sharing to Improve Retail Product Freshness of Perishables — Production and Operations Management 2006
• Value of Information in Closed Loop Supply Chains — Production and Operations Management 2006
• MIXED ASSEMBLY AND DISASSEMBLY OPERATIONS FOR REMANUFACTURING — Production and Operations Management 2003
• CAPACITATED REMANUFACTURING WITH SERVICE LEVEL CONSTRAINTS* — Production and Operations Management 2002
• Inventory policy for dense retail outlets — Journal of Operations Management 2000