Eric W.T. Ngai

9 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-7278-7434

Department of Management and Marketing, The Hong Kong Polytechnic University, Kowloon, Hong Kong, People's Republic of China

Publications

• Vendor selection in the wake of data breaches: A longitudinal study — Journal of Operations Management 2024
• Information Technology Innovativeness and Data-Breach Risk: A Longitudinal Study — Journal of Management Information Systems 2023
• Impact of praise cashback strategy: Implications for consumers and e-businesses — Production and Operations Management 2023
• Green Service: Construct Development and Measurement Validation — Production and Operations Management 2016
• Learning Context-Sensitive Domain Ontologies from Folksonomies: A Cognitively Motivated Method — INFORMS Journal on Computing 2015
• What Makes Customers Discontent with Service Providers? An Empirical Analysis of Complaint Handling in Information and Communication Technology Services — Journal of Business Ethics 2010
• Extending the Understanding of End User Information Systems Satisfaction Formation: An Equitable Needs Fulfillment Model Approach1 — Management Information Systems Quarterly 2008 (name-matched, not ORCID-linked)
• Development of an RFID-based Traceability System: Experiences and Lessons Learned from an Aircraft Engineering Company — Production and Operations Management 2007
• Build-to-order supply chain management: a literature review and framework for development — Journal of Operations Management 2005