Oualid Jouini

6 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-9498-165X

Publications

• Should We Wait Before Outsourcing? Analysis of a Revenue-Generating Blended Contact Center — Manufacturing & Service Operations Management 2021
• A Uniformization Approach for the Dynamic Control of Queueing Systems with Abandonments — Operations Research 2018
• Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion — Production and Operations Management 2015
• Service Systems with Finite and Heterogeneous Customer Arrivals — Manufacturing & Service Operations Management 2014
• Call Centers with Delay Information: Models and Insights — Manufacturing & Service Operations Management 2011
• Analysis of the Impact of Team-Based Organizations in Call Center Management — Management Science 2008