S. Douglas Pugh

6 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-2884-1720

Virginia Commonwealth University

Publications

• Services Management Research — Journal of Management 2015
• Service Climate Effects on Customer Attitudes: An Examination of Boundary Conditions — Academy of Management Journal 2004
• I Say Tomato, You Say Domate:Differential Reactions to English-only Workplace Policies by Persons from Immigrant and Non-immigrantFamilies — Journal of Business Ethics 2004
• Service with a Smile: Emotional Contagion in the Service Encounter — Academy of Management Journal 2001
• Just Doing Business: Modern Racism and Obedience to Authority as Explanations for Employment Discrimination — Organizational Behavior and Human Decision Processes 2000
• Citizenship Behavior and Social Exchange — Academy of Management Journal 1994