Anat Rafaeli

16 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-0300-5806

The William Davidson Faculty of Industrial Engineering and Management, Technion—Israel Institute of Technology, 3200003 Haifa, Israel

Publications

• Do Customer Emotions Affect Agent Speed? An Empirical Study of Emotional Load in Online Customer Contact Centers — Manufacturing & Service Operations Management 2021
• Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues — Organizational Behavior and Human Decision Processes 2011
• Logos and Initial Compliance: A Strong Case of Mindless Trust — Organization Science 2008
• Book Review: Emotions in the workplace: Understanding the structure and role of emotions in organizational behavior — Human Relations 2004
• Emotion as a Connection of Physical Artifacts and Organizations — Organization Science 2004
• Organizational Routines as Sources of Connections and Understandings† — Journal of Management Studies 2002
• Organizational Dress as a Symbol of Multilayered Social Identities — Academy of Management Journal 1997
• Navigating By Attire: The Use Of Dress By Female Administrative Employees — Academy of Management Journal 1997
• Book Reviews: Stephen Fineman (ed.): Emotions in Organizations 1993, London: Sage. 230 pages — Organization Studies 1996
• Tailored Meanings: On the Meaning and Impact of Organizational Dress — Academy of Management Review 1993
• Emotional Contrast Strategies as Means of Social Influence: Lessons From Criminal Interrogators and Bill Collectors — Academy of Management Journal 1991
• Busy Stores and Demanding Customers: How Do They Affect the Display of Positive Emotion? — Academy of Management Journal 1990
• When Cashiers Meet Customers: An Analysis of the Role of Supermarket Cashiers — Academy of Management Journal 1989
• Untangling the Relationship between Displayed Emotions and Organizational Sales: The Case of Convenience Stores — Academy of Management Journal 1988
• Expression of Emotion as Part of the Work Role — Academy of Management Review 1987
• Characteristics of Work Stations as Potential Occupational Stressors — Academy of Management Journal 1987