Richard B. Chase

17 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-6888-8419

Publications

• Experience, Service Operations Strategy, and Services as Destinations: Foundations and Exploratory Investigation — Production and Operations Management 2008
• A history of research in service operations: What's thebig idea? — Journal of Operations Management 2007
• Human issues in service design — Journal of Operations Management 2002
• A Robust Optimization Approach for Improving Service Quality — Manufacturing & Service Operations Management 2000
• INTRODUCTION TO THE SPECIAL ISSUE ON SERVICE MARKETING AND SERVICE OPERATIONS — Production and Operations Management 1999
• THE IMPACT OF HUMAN ERROR ON DELIVERING SERVICE QUALITY — Production and Operations Management 1999
• Linking the customer contact model to service quality — Journal of Operations Management 1998
• THE MALL IS MY FACTORY: REFLECTIONS OF A SERVICE JUNKIE — Production and Operations Management 1996
• Constructing an Empirically Derived Measure for Customer Contact — Management Science 1995
• Introduction to the Focused Issue on Service Management — Management Science 1995
• SERVICE-BASED MANUFACTURING: THE SERVICE FACTORY — Production and Operations Management 1992
• Antecedents of Organizational Slack — Academy of Management Review 1988
• Operations Management: A Field Rediscovered — Journal of Management 1987
• Managing Service Demand at the Point of Delivery — Academy of Management Review 1985
• Motivating the Client/Employee System as a Service Production Strategy — Academy of Management Review 1983
• The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions — Operations Research 1981
• A classification and evaluation of research in operations management — Journal of Operations Management 1980