Ryan Buell

14 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-6779-8593

Harvard Business School, Harvard University, Boston, Massachusetts 02163

Publications

• Differentiating on Diversity: How Disclosing Workforce Diversity Influences Consumer Choice — Production and Operations Management 2025
• Mitigating the Negative Effects of Customer Anxiety by Facilitating Access to Human Contact — Management Science 2025
• Improving Customer Compatibility with Tradeoff Transparency — Management Science 2025
• Shared Service Delivery Can Increase Client Engagement: A Study of Shared Medical Appointments — Manufacturing & Service Operations Management 2024
• How Transparency into Internal and External Responsibility Initiatives Influences Consumer Choice — Management Science 2021
• Last-Place Aversion in Queues — Management Science 2021
• The Customer May Not Always Be Right: Customer Compatibility and Service Performance — Management Science 2021
• Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government — Manufacturing & Service Operations Management 2021
• Lifting the Veil: The Benefits of Cost Transparency — Marketing Science 2020
• Creating Reciprocal Value Through Operational Transparency — Management Science 2017
• How Do Customers Respond to Increased Service Quality Competition? — Manufacturing & Service Operations Management 2016
• “Last-Place Aversion”: Evidence and Redistributive Implications — The Quarterly Journal of Economics 2014
• The Labor Illusion: How Operational Transparency Increases Perceived Value — Management Science 2011
• Are Self-Service Customers Satisfied or Stuck? — Production and Operations Management 2010