Seyed Morteza Emadi

8 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-4571-730X

Kenan-Flagler Business School, University of North Carolina at Chapel Hill, Chapel Hill, NC , USA

Publications

• Diamonds in the Rough: Leveraging Click Data to Spotlight Underrated Products — Production and Operations Management 2026
• Intertemporal Pricing with Resellers: An Empirical Study of Product Drops — Management Science 2025
• Personalized Priority Policies in Call Centers Using Past Customer Interaction Information — Management Science 2022
• Don’t Call Us, We’ll Call You: An Empirical Study of Caller Behavior Under a Callback Option — Management Science 2021
• A Structural Estimation Approach to Study Agent Attrition — Management Science 2020
• Customer Learning in Call Centers from Previous Waiting Experiences — Operations Research 2018
• Impact of Delay Announcements in Call Centers: An Empirical Approach — Operations Research 2017
• Structural Estimation of Callers' Delay Sensitivity in Call Centers — Management Science 2013