Shujing Sun

4 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-5181-1722

Naveen Jindal School of Management, University of Texas at Dallas, Richardson, TX, U.S.A.

Publications

• Field experiments in operations management — Journal of Operations Management 2023
• The Power of Identity Cues in Text-Based Customer Service: Evidence from Twitter — Management Information Systems Quarterly 2023
• Does Active Service Intervention Drive More Complaints on Social Media? The Roles of Service Quality and Awareness — Journal of Management Information Systems 2021
• Does Telemedicine Reduce Emergency Room Congestion? Evidence from New York State — Information Systems Research 2020