Shun-Yang Lee

7 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-5372-3849

Northeastern University

Publications

• Open Voice or Private Message? The Hidden Tug-of-War on Social Media Customer Service — Production and Operations Management 2026
• The Effect of Popularity Cues and Peer Endorsements on Assertive Social Media Ads — Information Systems Research 2025
• Mobile App Adoption and Its Differential Impact on Consumer Shopping Behavior — Production and Operations Management 2022
• Mitigating the Adverse Effect of Monetary Incentives on Voluntary Contributions Online — Journal of Management Information Systems 2021
• Financial Incentives Dampen Altruism in Online Prosocial Contributions: A Study of Online Reviews — Information Systems Research 2020
• Is Best Answer Really the Best Answer? The Politeness Bias1 — Management Information Systems Quarterly 2019 (name-matched, not ORCID-linked)
• Sentiment Manipulation in Online Platforms: An Analysis of Movie Tweets — Production and Operations Management 2018