Steven A. Taylor

5 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-1503-6682

Publications

• The Effectiveness of Customer Participation in New Product Development: A Meta-Analysis — Journal of Marketing 2016
• THE* Rules of Stakeholder Satisfaction (* Timeliness, Honesty, Empathy) — Journal of Business Ethics 2001
• Delays and the dynamics of service evaluations — Journal of the Academy of Marketing Science 1994
• Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality — Journal of Marketing 1994
• Measuring Service Quality: A Reexamination and Extension — Journal of Marketing 1992