Steven A. Taylor

10 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-1503-6682

Publications

• The Effectiveness of Customer Participation in New Product Development: A Meta-Analysis — Journal of Marketing 2016
• Big R (versus little r) reviewers: The anonymous coauthor — Journal of the Academy of Marketing Science 2003 (name-matched, not ORCID-linked)
• THE* Rules of Stakeholder Satisfaction (* Timeliness, Honesty, Empathy) — Journal of Business Ethics 2001
• Understanding Information Technology Usage: A Test of Competing Models — Information Systems Research 1995 (name-matched, not ORCID-linked)
• The effects of filled waiting time and service provider control over the delay on evaluations of service — Journal of the Academy of Marketing Science 1995 (name-matched, not ORCID-linked)
• Assessing IT Usage: The Role of Prior Experience — Management Information Systems Quarterly 1995 (name-matched, not ORCID-linked)
• Servperf versus Servqual: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality — Journal of Marketing 1994
• Delays and the dynamics of service evaluations — Journal of the Academy of Marketing Science 1994
• Waiting for Service: The Relationship between Delays and Evaluations of Service — Journal of Marketing 1994 (name-matched, not ORCID-linked)
• Measuring Service Quality: A Reexamination and Extension — Journal of Marketing 1992