Thomas Goldsby

7 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-1126-6168

Department of Supply Chain Management, University of Tennessee, Knoxville, Tennessee, USA

Publications

• When preemptive risk mitigation is insufficient: The effectiveness of continuity and resilience techniques during COVID-19 — Production and Operations Management 2023
• RFID Tag Performance: Linking the Laboratory to the Field through Unsupervised Learning — Production and Operations Management 2018
• Editorial — The Annals of Statistics 2016
• The customer consequences of returns in online retailing: An empirical analysis — Journal of Operations Management 2012
• Failure to deliver? Linking online order fulfillment glitches with future purchase behavior — Journal of Operations Management 2011
• The Performance Implications of Media Richness in a Business-to-Business Service Environment: Direct Versus Indirect Effects — Management Science 2004
• Effect of service supplier performance on satisfaction and loyalty of store managers in the fast food industry — Journal of Operations Management 1999