Timothy Bohling

4 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0009-0004-1584-6540

Cornell University

Publications

• How Frontline Employees’ Relational Communication in Online Service Interactions Drives Customer Satisfaction — Production and Operations Management 2026
• Testing Work–Life Theory in Marketing: Evidence from Field Experiments on Social Media — Journal of Marketing Research 2024
• Practice Prize Report—The Power of CLV: Managing Customer Lifetime Value at IBM — Marketing Science 2008
• Optimal Customer Relationship Management Using Bayesian Decision Theory: An Application for Customer Selection — Journal of Marketing Research 2007