Timothy Keiningham

9 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-3456-2955

Publications

• Social Profit Orientation: Lessons from Organizations Committed to Building a Better World — Journal of Marketing 2025 (name-matched, not ORCID-linked)
• Turning Complaining Customers into Loyal Customers: Moderators of the Complaint Handling–Customer Loyalty Relationship — Journal of Marketing 2020 (name-matched, not ORCID-linked)
• Modeling Heterogeneity in the Satisfaction, Loyalty Intention, and Shareholder Value Linkage: A Cross-Industry Analysis at the Customer and Firm Levels — Journal of Marketing Research 2016
• An investigation of the cross-national determinants of customer satisfaction — Journal of the Academy of Marketing Science 2011
• Invited Commentary—Net Promoter, Recommendations, and Business Performance: A Clarification on Morgan and Rego — Marketing Science 2008
• The Long-Term Stock Market Valuation of Customer Satisfaction — Journal of Marketing 2008
• A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics — Journal of Marketing 2007
• A Longitudinal Examination of Net Promoter and Firm Revenue Growth — Journal of Marketing 2007
• Return on Quality (ROQ): Making Service Quality Financially Accountable — Journal of Marketing 1995