Tolga Tezcan

14 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-2897-9287

Jones Graduate School of Business, Rice University, Houston, Texas 77005

Publications

• Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times — Manufacturing & Service Operations Management 2024
• Hospital Readmissions Reduction Program Does Not Provide the Right Incentives: Issues and Remedies — Management Science 2021
• Proactive Customer Service: Operational Benefits and Economic Frictions — Manufacturing & Service Operations Management 2021
• Service Systems with Heterogeneous Customers: Investigating the Effect of Telemedicine on Chronic Care — Management Science 2019
• When to Use Provider Triage in Emergency Departments — Management Science 2019
• Can Yardstick Competition Reduce Waiting Times? — Management Science 2019
• Routing and Staffing in Customer Service Chat Systems with Impatient Customers — Operations Research 2014
• Determining the Optimal Configuration of Hospital Inpatient Rooms in the Presence of Isolation Patients — Operations Research 2013
• Optimal Workflow Decisions for Investigators in Systems with Interruptions — Management Science 2013
• Hazard Rate Scaling of the Abandonment Distribution for theGI/M/n+GIQueue in Heavy Traffic — Operations Research 2012
• Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems — Manufacturing & Service Operations Management 2012
• Shadow-Routing Based Control of Flexible Multiserver Pools in Overload — Operations Research 2011
• Staffing Call Centers with Uncertain Demand Forecasts: A Chance-Constrained Optimization Approach — Management Science 2010
• Dynamic Control ofN-Systems with Many Servers: Asymptotic Optimality of a Static Priority Policy in Heavy Traffic — Operations Research 2010