Vijay Mehrotra

3 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0001-6467-861X

School of Management, University of San Francisco, San Francisco, California 94117

Publications

• Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers — Manufacturing & Service Operations Management 2012
• Intelligent Procedures for Intra-Day Updating of Call Center Agent Schedules — Production and Operations Management 2010
• The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research — Production and Operations Management 2007