Westbrook, Robert A.

11 catalog papers. Name-matched publications do not establish a verified researcher identity.

Jesse H. Jones Graduate School of Management, Rice University, 6100 Main Street, Houston, Texas 77005

Publications

• The Impact of Survey Participation on Subsequent Customer Behavior: An Empirical Investigation — Marketing Science 2007
• The Dimensionality of Consumption Emotion Patterns and Consumer Satisfaction — Journal of Consumer Research 1991
• An exploration of client satisfaction in a nonprofit context — Journal of the Academy of Marketing Science 1989
• Product/Consumption-Based Affective Responses and Postpurchase Processes — Journal of Marketing Research 1987
• Spatial Demand Models in an Intrabrand Context — Journal of Marketing 1985
• The Vicious Circle of Consumer Complaints — Journal of Marketing 1984
• A Rating Scale for Measuring Product/ Service Satisfaction — Journal of Marketing 1980
• Intrapersonal Affective Influences on Consumer Satisfaction with Products — Journal of Consumer Research 1980
• Patterns of Information Source usage among Durable Goods Buyers — Journal of Marketing Research 1979
• Satisfaction/Dissatisfaction in the Purchase Decision Process — Journal of Marketing 1978
• An Analysis of Shopper Dissatisfaction for Major Household Appliances — Journal of Marketing Research 1978