Yong-Pin Zhou
17 catalog papers. Identity-linked publications and additional name matches are distinguished below.
ORCID: 0000-0001-5841-8387
Foster School of Business, University of Washington, Seattle, WA, USA
Publications
- Customer segmentation and ex ante fairness: A queueing perspective — Production and Operations Management 2023
- Pooling Agents for Customer-Intensive Services — Operations Research 2023
- Delay Information in Virtual Queues: A Large-Scale Field Experiment on a Major Ride-Sharing Platform — Management Science 2022
- Call to Duty: Just-in-Time Scheduling in a Restaurant Chain — Management Science 2021
- Impact of Supply Chain Transparency on Sustainability under NGO Scrutiny — Production and Operations Management 2019
- Impact of Queue Configuration on Service Time: Evidence from a Supermarket — Management Science 2018
- To Preannounce or Not: New Product Development in a Competitive Duopoly Market — Production and Operations Management 2016
- Parametric Forecasting and Stochastic Programming Models for Call-Center Workforce Scheduling — Manufacturing & Service Operations Management 2015
- A Single-Supplier, Multiple-Retailer Model with Single-Season, Multiple-Ordering Opportunities, and Fixed Ordering Cost — Operations Research 2012
- Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers — Manufacturing & Service Operations Management 2012
- Call Center Outsourcing: Coordinating Staffing Level and Service Quality — Management Science 2008
- Call-Routing Schemes for Call-Center Outsourcing — Manufacturing & Service Operations Management 2007
- Coordinated Replenishment Strategies in Inventory/Distribution Systems — Management Science 2007
- Incorporating Satisfaction into Customer Value Analysis: Optimal Investment in Lifetime Value — Marketing Science 2006
- Managing Response Time in a Call-Routing Problem with Service Failure — Operations Research 2005
- A Call-Routing Problem with Service-Level Constraints — Operations Research 2003
- Managing Learning and Turnover in Employee Staffing — Operations Research 2002