Alex Zablah

8 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-2610-0045

University of Tennessee

Publications

• Examining post-purchase consumer responses to product automation — Journal of the Academy of Marketing Science 2023
• Customer-focused voice and rule-breaking in the frontlines — Journal of the Academy of Marketing Science 2022
• Emotional Calibration and Salesperson Performance — Journal of Marketing 2021
• Gratitude versus Entitlement: A Dual Process Model of the Profitability Implications of Customer Prioritization — Journal of Marketing 2014
• How and When Does Customer Orientation Influence Frontline Employee Job Outcomes? A Meta-Analytic Evaluation — Journal of Marketing 2012
• Performance Implications of CRM Technology Use: A Multilevel Field Study of Business Customers and Their Providers in the Telecommunications Industry — Information Systems Research 2012
• Linking cause-related marketing to sales force responses and performance in a direct selling context — Journal of the Academy of Marketing Science 2008
• Book Review — Journal of Marketing Research 2005