Zeynep Aksin

14 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0002-8892-9601

College of Administrative Sciences and Economics, Koç University, Istanbul, Turkey

Publications

• How Observed Queue Length and Service Times Drive Reneging Behavior in Queues — Production and Operations Management 2025
• Learning from Many: Partner Exposure and Team Familiarity in Fluid Teams — Management Science 2021
• Impact of Delay Announcements in Call Centers: An Empirical Approach — Operations Research 2017
• Call Center Delay Announcement Using a Newsvendor-Like Performance Criterion — Production and Operations Management 2015
• Flexibility Structure and Capacity Design with Human Resource Considerations — Production and Operations Management 2015
• Peakedness-Based Staffing for Call Center Outsourcing — Production and Operations Management 2014
• Structural Estimation of Callers' Delay Sensitivity in Call Centers — Management Science 2013
• Call Centers with Delay Information: Models and Insights — Manufacturing & Service Operations Management 2011
• Revenue Management Through Dynamic Cross Selling in Call Centers — Production and Operations Management 2010
• Effective strategies for internal outsourcing and offshoring of business services: An empirical investigation — Journal of Operations Management 2008
• Call Center Outsourcing Contract Analysis and Choice — Management Science 2008
• The Modern Call Center: A Multi-Disciplinary Perspective on Operations Management Research — Production and Operations Management 2007
• Value Creation in Service Delivery: Relating Market Segmentation, Incentives, and Operational Performance — Manufacturing & Service Operations Management 2004
• Modeling a Phone Center: Analysis of a Multichannel, Multiresource Processor Shared Loss System — Management Science 2001