Zhenghua Long

3 catalog papers. Identity-linked publications and additional name matches are distinguished below.

ORCID: 0000-0003-2925-375X

School of Business, Nanjing University, Nanjing 210093, China

Publications

• Routing and Staffing in Customer Service Chat Systems with Generally Distributed Service and Patience Times — Manufacturing & Service Operations Management 2024
• The Generalizedc/μRule for Queues with Heterogeneous Server Pools — Operations Research 2024
• Dynamic Scheduling of Multiclass Many-Server Queues with Abandonment: The Generalizedcμ/hRule — Operations Research 2020