HR's new ROI: Return on intangibles

Abstract

A new human resource ROI has been identified:return on intangibles. Intangibles represent the hidden value of a firm and are becoming an increasingly important portion of a firm's total market capitalization. Six actions that HR professionals can take to create sustainable intangible value are presented in great detail. The emerging focus on intangibles opens the way for HR professionals to more readily link their work to shareholder value.©2005 Wiley Periodicals, Inc.