An empirical test of the job satisfaction-turnover relationship: Assessing the role of job performance for retail managers
George H. Lucas, Emin Babakus, Thomas N. Ingram
Journal of the Academy of Marketing Science · 1990 · Volume 18 · Issue 3
Abstract
The role of job performance in the turnover process has been a problematic issue for researchers and managers alike. The present study provides a preliminary test of two key predictions derived from a conceptual model refining the role of job performance as a direct impact on turnover, and a moderator of the job satisfaction-turnover relationship. The results support differing roles for intrinsic and extrinsic satisfaction components in their relationship with turnover for retail store managers performing at low, average and high levels.
Keywords
High Performer, Turnover Process, Voluntary Turnover, Retail Manager, High Performance Group
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