Customer reactions to variety: Too much of a good thing?

Journal of the Academy of Marketing Science · 1998 · Volume 26 · Issue 1

Abstract

Studying product variety is an interesting and relevant area for research. Work in this area should build on careful understanding of both customers’ reactions to it and managers’ decision making with respect to it. This requires an interdisciplinary focus, drawing on work in information processing, channels, operations management, game theory, and managerial decision making. In fact, the major advances may come more from combining knowledge from the different areas rather than boring more deeply into a single one.

Keywords

Consumer Research, Brand Equity, Brand Extension, Customer Reaction, Variety Seek

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